Legal
Effective Date: 24th May 2025.
Welcome to Attuning Ltd ("Attuning", "we", "our", or "us").
We operate the mobile application, website https://attun.ing, digital courses, and associated services (collectively referred to as the "Services").
These Terms and Conditions ("Terms") form a legally binding agreement between you, the user ("User" or "you"), and Attuning Ltd, a company registered in England and Wales (Company No. 16386387), with a registered address at:
Attuning Ltd, Old Beeches, Turners Green Road, Wadhurst, England, TN5 6EA, United Kingdom.
By accessing or using any part of our Services, you confirm that you accept and agree to comply with these Terms, our Privacy Policy, our Cookie Policy, and any other referenced policies. If you do not agree, you must not use our Services.
You must be:
• at least 18 years of age (or the age of majority in your jurisdiction), and
• legally capable of entering into binding contracts.
By registering or using the Services, you warrant that the above conditions are satisfied.
Certain features require an account. You agree to:
• Provide accurate, current, and complete information;
• Keep your credentials confidential and secure;
• Notify us immediately of any unauthorised use or security breach.
We reserve the right to suspend or terminate any account suspected of breaching these Terms.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for personal, non-commercial purposes only.
You agree not to:
• Modify, copy, reproduce, or distribute any content without prior written consent;
• Use the Services for commercial exploitation;
• Interfere with, hack, reverse-engineer, or otherwise misuse the Services;
• Upload harmful, infringing, unlawful, or misleading content.
The Services include practices promoting mental, emotional, and physical wellbeing. You acknowledge that:
• Participation is voluntary;
• We do not provide medical, therapeutic, or psychological advice;
• You must consult a qualified healthcare provider before undertaking new practices, particularly if you have existing health conditions.
We disclaim any liability for health outcomes resulting from use of the Services.
• Certain features require one-off payments or recurring subscriptions;
• Subscriptions renew automatically unless cancelled before the renewal date;
• By subscribing, you authorise recurring charges via your chosen payment method.
• You may request a refund within 14 days of the initial transaction, in compliance with the Consumer Contracts Regulations 2013;
• Refunds for digital content already accessed or downloaded may be limited unless the digital content is faulty, not as described, or otherwise non-compliant with your consumer rights;
• Refunds are processed on a case-by-case basis and, where granted, will be issued to the original payment method.
All materials available through the Services—including without limitation text, videos, graphics, sound recordings, software, trademarks, and logos—are owned or licensed by Attuning Ltd.
All rights are reserved.
You must not use any part of the content without obtaining our express written permission.
You may be able to submit content (e.g., forum posts, community engagement).
By submitting content, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, host, display, and promote your content for purposes related to the Services.
You must not upload content that:
• Is defamatory, obscene, discriminatory, misleading, or unlawful;
• Infringes third-party intellectual property rights.
We reserve the right to remove content that breaches these standards.
We expect all users to:
• Engage respectfully and mindfully;
• Avoid harassment, hate speech, or disruptive behaviour;
• Refrain from unauthorised promotions or solicitation.
Breaches may result in immediate suspension or termination of access.
Our Services may include links to external websites or services.
We do not control and are not responsible for third-party content or services. Use of such links is at your own risk.
To the maximum extent permitted by law:
• The Services are provided "as is" and "as available";
• We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement;
• We do not guarantee that the Services will be uninterrupted, error-free, or meet your requirements.
To the extent permitted by law, Attuning Ltd shall not be liable for:
• Any indirect, incidental, special, or consequential damages;
• Loss of profits, goodwill, data, or other intangible losses;
• Personal injury or mental health outcomes.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to exclude or limit liability.
You agree to indemnify, defend, and hold harmless Attuning Ltd, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of your use of the Services or breach of these Terms.
We may suspend or terminate your account or access to the Services at any time for breach of these Terms.
Upon termination:
• Your rights under these Terms will cease immediately;
• You must stop all use and delete all copies of our content.
No refunds will be issued for terminated accounts unless required by law.
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.
We may revise these Terms from time to time.
Changes become effective upon posting to the website. Continued use constitutes acceptance of the amended Terms.
If you have any questions or require further assistance, please contact:
We are committed to ensuring that our Services are accessible to all users, including those with disabilities or neurodivergent conditions, in compliance with the Equality Act 2010.
Measures we take include:
• Designing digital content that supports screen readers and assistive technologies;
• Ensuring navigability via keyboard controls;
• Using clear, concise, and simple language where appropriate;
• Providing alt-text for all meaningful images;
• Allowing customisable text size settings in our app/website where technically feasible.
If you encounter any barriers to access, please contact us at support@attun.ing, and we will make reasonable adjustments to accommodate your needs.
We at Attuning Ltd take your privacy seriously.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, and related Services.
We comply with:
• The UK General Data Protection Regulation (UK GDPR);
• The Data Protection Act 2018;
• The Privacy and Electronic Communications Regulations (PECR);
• Other relevant English and European privacy legislation.
By using our Services, you consent to this Privacy Policy. If you disagree, please do not use the Services.
Attuning Ltd is the data controller responsible for your personal data.
Registered address:
Attuning Ltd, Old Beeches, Turners Green Road, Wadhurst, TN5 6EA, United Kingdom
Email: support@attun.ing
We may collect and process the following data:
• Identity Data: Full name, profile photo, profile text;
• Contact Data: Email address;
• Account Data: Username, password, course enrolments, preferences;
• Payment Data: Processed securely via Stripe; we do not store payment information;
• Technical Data: IP address, device type, operating system;
• Usage Data: Interactions, page views, time spent on content;
• Cookies and Tracking Technologies: See our Cookie Policy.
We use your personal data to:
• Register and manage your account;
• Provide access to content and community features;
• Process transactions securely;
• Personalise your user experience;
• Send service communications and, where you consent, marketing communications;
• Improve and develop our Services;
• Comply with our legal obligations.
We process your personal data based on:
• Consent (e.g., marketing communications);
• Contractual necessity (e.g., providing Services you purchase);
• Legitimate interest (e.g., service improvement);
• Legal obligation (e.g., accounting and compliance).
We only share your data where necessary, with:
• Hosting and cloud storage providers;
• Secure payment processors (e.g., Stripe);
• Email and marketing service providers;
• Professional advisors (legal, accounting).
All third parties are contractually obligated to protect your data.
We do not sell your data to third parties.
Where personal data is transferred outside the UK (e.g., to cloud providers), we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.
We retain your personal data only as long as necessary to:
• Fulfil the purposes described above;
• Meet legal, accounting, and regulatory obligations.
When no longer needed, we securely delete or anonymise your data.
Under data protection law, you have the right to:
• Access your personal data;
• Request correction or deletion;
• Object to or restrict processing;
• Withdraw consent at any time (where consent was relied upon);
• Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of your rights, contact us at support@attun.ing.
We may update this Privacy Policy from time to time.
Updates will be posted on our website.
We recommend checking periodically to stay informed.
This Cookie Policy explains how Attuning Ltd uses cookies and similar technologies on our website and Services.
By using our Services, you consent to our use of cookies as described below.
You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data.
When you visit our website, we may automatically collect information from you through cookies or similar technology.
We use the following types of cookies:
• Strictly Necessary Cookies: Essential for the operation of the website (e.g., login, secure checkout).
• Performance Cookies: Collect anonymous data on how users interact with our Services to improve functionality.
• Functional Cookies: Remember choices you make (e.g., language preferences).
• Targeting Cookies: Collect information to deliver relevant advertisements (only where you consent).
The following cookies are used on our website:
session_id - Purpose: Maintain user session. Expiry: Session only. Type: Strictly Necessary.
_ga - Purpose: Google Analytics - tracking usage statistics. Expiry: 2 years. Type: Performance.
cookie_consent - Purpose: Records user's cookie consent preferences. Expiry: 1 year. Type: Strictly Necessary.
You can set your browser not to accept cookies, and remove cookies already stored, but this may affect your experience on our site.
Most browsers allow you to:
• View what cookies you have and delete them individually;
• Block third-party cookies;
• Block all cookies;
• Delete all cookies when you close your browser.
We may update this Cookie Policy to reflect changes in law or our use of cookies.
Please review it regularly.
We value all feedback and take complaints seriously.
We aim to resolve all concerns promptly, fairly, and transparently.
To lodge a complaint:
• Email: support@attun.ing;
• Post: Attuning Ltd, Old Beeches, Turners Green Road, Wadhurst, England, TN5 6EA, United Kingdom.
Please include:
• Your full name;
• Your account email (if applicable);
• A description of your complaint;
• Any supporting evidence (e.g., screenshots, emails).
• Acknowledgement: Within 2 working days;
• Investigation: Completed within 10 working days, unless otherwise notified;
• Resolution: A written response explaining the outcome, remedies offered (if any), or next steps.
If you are dissatisfied with our initial response, you may request an internal review by a senior manager.
If still unresolved, you may escalate your complaint to an appropriate Alternative Dispute Resolution (ADR) service or to a regulator (e.g., Information Commissioner's Office for data protection matters).
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from your contract with us within 14 days without giving any reason.
To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or email).
© 2025 ATTUN.ING.
ALL RIGHTS RESERVED.